Refund and Returns Policy

Effective Date: 7 October 2026

At Roslynn Studio, we want you to be happy with your purchase. Because our products are fashion garments, customers should carefully check the product details, size information and product description before ordering.

Our return window is strictly 3 days from delivery. To be eligible for any return or claim, an unboxing video recorded at the time of receiving your order is required. Returns or claims submitted without a valid unboxing video may not be accepted.

You may request a return within 3 days from the date your order is delivered.

Return requests received after 3 days may not be accepted, except where required by applicable law.

The date shown by the courier’s delivery record will generally be used to determine the return period.

To be eligible for a return, the product must:

• Be unused and unworn.
• Not have been washed, altered or damaged.
• Have all original tags attached.
• Be returned in its original packaging where applicable.
• Be in saleable condition.
• Not show signs of makeup, perfume, deodorant, stains, pet hair or other use.

We reserve the right to reject returns that do not meet these conditions.

To request a return, contact us within 3 days of delivery at:
Email: hello@roslynnstudio.com
Please provide:

• Order number.
• Customer name.
• Product name.
• Reason for return.
• Photographs/videos where requested.

Do not send a product back before receiving return instructions from Roslynn Studio.

If you receive:

• A damaged product;
• A manufacturing defect;
• The wrong product; or
• A product significantly different from what you ordered,

please contact us within 3 days of delivery.

We may request clear photographs or videos to assess the issue.

Where the claim is accepted, we may offer an appropriate remedy, which may include replacement, exchange or refund, subject to product availability and applicable law.

Returns for change of mind may be accepted within the 3-day return window, provided the product satisfies all return eligibility requirements.

However, certain products may be excluded from change-of-mind returns where clearly stated on the product page.

Unless required by applicable law, the following may not be eligible for return:

• Products that have been worn or washed.
• Products that have been altered.
• Products with missing tags.
• Products damaged after delivery due to customer use.
• Products showing stains, makeup, perfume or other signs of use.
• Products returned after the 3-day return period.
• Any product specifically marked as non-returnable.

For an approved return due to a manufacturing defect, wrong product or damage attributable to us, Roslynn Studio may arrange or reimburse reasonable return shipping as appropriate.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs.

The specific return-shipping arrangement will be communicated when the return is approved.

Once an approved return is received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will generally be processed to the original payment method, subject to the payment provider’s processing timelines.

The time taken for the amount to appear in your bank account or card account may depend on your bank or payment provider.

If Roslynn Studio cancels an order after receiving payment, the applicable amount paid for the cancelled order will be refunded.

Where available, exchanges may be offered subject to product availability and eligibility.

If the requested replacement size, colour or product is unavailable, we may offer another suitable remedy.

Products purchased during sales or promotional campaigns may have specific return conditions.

Any special return conditions will be communicated on the relevant product page or promotion.

light differences in colour may occur because of lighting, photography and individual screen settings.

Minor colour variation alone may not qualify as a product defect.

For return or refund requests:

Roslynn Studio
Email: hello@roslynnstudio.com
Phone: +91: 7717562626

Remember: return requests must be made within 3 days of delivery.